Australia-Wide Debt Collection Agency
Professional Debt Recovery for Australian Businesses
Looking for a debt collection agency in Australia to help recover unpaid debts?
SmartCollect provides professional debt recovery services Australia-wide, backed by more than 25 years of experience in recovery and litigation.
Our legally trained collectors manage the recovery process professionally, with access to legal support when required.
No recovery, no fee.
SmartCollect charges 20% of amounts recovered. If we recover nothing, you pay nothing.
Recover What Your Business Is Owed
Unpaid accounts can take time and attention away from running your business.
SmartCollect specialises in debt recovery and can manage the process on your behalf, from initial searches and demands through to negotiations, settlements and, where necessary, litigation and enforcement.
Our debt collection services are available to businesses seeking to recover debts anywhere in Australia.
Why Choose SmartCollect?
No Recovery, No Fee
You only pay when money is recovered.
SmartCollect charges a straightforward 20% commission on amounts recovered, rather than a sliding commission scale.
If your debt is not recovered, there is no collection fee.
25+ Years of Recovery Experience
SmartCollect's experience in the recovery and litigation industry spans more than 25 years.
This allows us to provide a complete debt recovery service covering searches, demands, negotiations, settlements, enforcement and insolvency matters.
Legally Trained Debt Collectors
SmartCollect's collectors are legally trained and supervised, combining practical debt recovery experience with legal knowledge.
Australia-Wide Debt Collection
Although SmartCollect has offices in Adelaide and Darwin, we operate nationally and can pursue debtors anywhere in Australia.
One Recovery Process
Where a matter requires legal action, SmartCollect can engage its affiliate company, WBH Legal, on your instructions.
This provides a seamless transition from debt collection to litigation or enforcement, with one person able to manage the collection and legal process.
Australian Debt Collection Services
SmartCollect provides support throughout the recovery process, including:
- Debt collection
- Debtor tracing and searches
- Individually tailored demands
- Negotiations and settlements
- Enforcement of judgments
- Insolvency matters
- Direct access to managers and lawyers
- Tailored client reporting
- Legal action and enforcement where required
- Credit documentation review
- Integration with client credit management
- Urgent collections
We do not outsource or contract out our collections.
A Professional Approach to Debt Recovery
Every debt is different.
SmartCollect does not rely on generic template demand letters. Demands are tailored to the creditor's requirements and the circumstances of the individual debtor.
Our team takes into account the commercial and legal circumstances of each matter when determining the appropriate recovery approach.
Whether you are dealing with an individual debtor or a company, SmartCollect can also assist with searches to help establish the debtor's current location or registered address.
How Much Does Debt Collection Cost?
SmartCollect charges a 20% commission on all amounts recovered.
There is no sliding commission scale.
If we recover your debt:
You pay 20% of the amount recovered.
If we don't recover your debt:
You pay no collection fee.
No recovery. No fee.
What Happens If Legal Action Is Required?
Not every debt requires legal action.
However, if your matter reaches the stage where a civil claim needs to be issued and heard before a court, SmartCollect can, on your instructions, engage WBH Legal to act on your behalf.
The transition is designed to be seamless, allowing the same person to manage both the collection and legal process.
Solicitor fees for legal proceedings are charged separately in accordance with the relevant prescribed court scales.
Frequently Asked Questions
Can SmartCollect recover debts anywhere in Australia?
Yes. SmartCollect operates nationally and can pursue debtors Australia-wide for collection.
How much does SmartCollect charge?
SmartCollect charges a flat 20% commission on amounts recovered.
What happens if the debt cannot be recovered?
There is no collection fee if SmartCollect does not recover the debt.
Are SmartCollect's debt collectors legally trained?
Yes. SmartCollect's collectors are legally trained and bring both legal knowledge and debt recovery experience to the collection process.
What if I don't know the debtor's current address?
If the debtor is an individual, SmartCollect can engage an inquiry agent to attempt to locate them.
If the debtor is a company, SmartCollect can conduct appropriate searches to establish its registered address.
How long does debt recovery take?
There is no fixed timeframe. Recovery time depends on factors including the ability to contact the debtor, the debtor's attitude and their financial position.
Does SmartCollect use standard demand-letter templates?
No. SmartCollect crafts demand letters according to the creditor's requirements and the circumstances of the individual debtor.
Stop Spending Time Chasing Unpaid Debts
Let an experienced Australian debt collection agency manage the recovery process for you.
With more than 25 years of recovery and litigation experience, legally trained collectors and Australia-wide debt recovery capability, SmartCollect can help you take the next step.
No Recovery, No Fee
20% commission on amounts recovered.